Refund Policy

Last Updated: September 1, 2026

At My Store, we want customers to be satisfied with their purchases. If you are not satisfied with an eligible purchase, you may request a return or refund in accordance with the conditions below.

Return Eligibility

Customers should contact us within 30 days of receiving the order if they would like to request a return.

To be eligible for a return, an item should generally be unused, in its original condition, and returned with the original packaging and accessories when applicable.

Certain products may not be eligible for return due to their nature, applicable laws, hygiene considerations, or other reasonable restrictions. Any applicable exclusions will be communicated where appropriate.

How to Request a Return

Before sending an item back, please contact our customer service team at:

Email: Support@Aeovisyora.shop
Phone: +1 716-812-8531

Please provide your order number, the item you wish to return, and the reason for the return. We will provide return instructions when your request is approved.

Customers should not send products to the business address unless specifically instructed to do so for the particular return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help us evaluate the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Refund Processing

Once an approved return has been received and reviewed, we will process the applicable refund.

Approved refunds are generally issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Return Shipping

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for applicable return shipping costs.

If an item is defective, damaged upon arrival, or incorrectly shipped, we will review the circumstances and determine an appropriate resolution, which may include covering reasonable return shipping costs where applicable.

Exchanges

If you would like to exchange an item, please contact customer support. Exchanges may depend on product availability and the nature of the item.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has already been shipped.

If an order cannot be canceled and is eligible for return, the customer may request a return after delivery in accordance with this policy.